• Responsible for the installation, configuration, maintaining, and repairing hardware/software, computer networks, and support server systems of the Company.
• Coaches users regarding appropriate use and security of all systems.
• Analyzes information identifies current and potential problems and proposes solutions.
• Refers major problems to technicians.
• Ensures equipment maintenance and backup/recovery functions are performed on scheduled basis.
• Analyzes specific application issues, recommend, and implement process improvements.
• Plans, coordinates, and implements network security measures.
• Provides end-user support for all applications.
• Maintains accurate IT inventory.
• Performs on-site monitoring of all projects.
• Managing IT supervisors and assistants, assigning their daily jobs, and training them on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.

• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Manage daily operations of the IT department.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve productivity.
• Offer suggestions for possible upgrades and changes within the IT department.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Administrate Domain controller (Active directory, DNS and DHCP)
• Maintenance, Installations, and configuration of windows, outlook, Data centers etc. Sound knowledge on Firewalls, Antivirus, Backup Storage
• Installed PTP communication system to get internet facility.
• Liaising with Vendor\'s and Procuring IT related equipment and software
• Configuration & management of ERP(Tally, SAP)
• Configuration of VM workstation, VM player & ESXI Server
• Configured CCTV IP Cameras.
• Implementation of VOIP & VPN.

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes, and updates
• Backing-up and Restoring Files and Folders
• Database Administration